RT: Request Tracker

RT is a battle-tested issue tracking system which thousands of organizations use for bug tracking, help desk ticketing, customer service, workflow processes, change management, network operations, youth counselling and even more. Organizations around the world have been running smoothly thanks to RT for over 10 years.

RT 4.4 is a major update. It's chock full of new features, enhancements and bug fixes. Don't miss our What's New in 4.4 series.

There's no need to wait for a quote or for a sales person to send you a demo. The full, enterprise-ready version of RT is always available at absolutely no cost under an open source license. That means it's yours to use and customize however you'd like. We built RT from the ground up to be easy to adapt to your organization and your needs.

The latest release of RT is 4.4.0.

It was released on Feb 4, 2016. Download it now!

What's new in 4.4

RT 4.4 is our quality-of-life improvement series, including drag-and-drop attachments, a popout ticket timer, keyboard shortcuts, and so much more. Get the scoop!