RT stands out by a huge margin as the best thought out, most easily used and appropriate piece of software for managing high volume...
—Andy Nash, Product Development Manager, Houxou.com
In less than 3 hours I had [RT] up and running and a staff of 25 tech support staff using it to field queries from customers. No training, no mess, no fuss. It just worked.
Best Practical makes software to help you get more done.
RT: Request Tracker is the leading enterprise-grade open source issue tracking system. Every day thousands of organizations use it for bug tracking, help desk ticketing, customer service, workflow processes, change management, and much more. Best of all, it's free to use! Learn more
RT for Incident Response helps your CERT or CSIRT efficiently track computer security incidents. Designed collaboratively with top Incident Response teams, we built RTIR on top of RT to help manage your entire workflow from report to incident to investigation and resolution. Learn more
Our broad array of services help ensure RT is excellent for you. From installation and training to custom development and ongoing support, we have you covered. Similar services are available for RTIR.
Have questions? Drop us a line at firstname.lastname@example.org
We've scheduled our public training sessions for 2014 to help you get the most out of RT
Los Angeles, California — November 4 & 5, 2014
Boston, Massachusetts — September 9 & 10, 2014
Dallas, Texas — May 20 & 21, 2014
London, England — March 19 & 20, 2014
Our support plans give you a direct email line to the developers of RT so you can get answers to your RT questions without any hassle.