Enterprise-grade
issue tracking

RT stands out by a huge margin as the best thought out, most easily used and appropriate piece of software for managing high volume...

—Andy Nash, Product Development Manager, Houxou.com

In less than 3 hours I had [RT] up and running and a staff of 25 tech support staff using it to field queries from customers. No training, no mess, no fuss. It just worked.

—David Troy

Upgrade to 4.2 today! Contact us for special upgrade and support promotion pricing.

Best Practical makes software to help you get more done.

RT: Request Tracker is the leading enterprise-grade open source issue tracking system. Every day thousands of organizations use it for bug tracking, help desk ticketing, customer service, workflow processes, change management, and much more. Best of all, it's free to use! Learn more

RT for Incident Response helps your CERT or CSIRT efficiently track computer security incidents. Designed collaboratively with top Incident Response teams, we built RTIR on top of RT to help manage your entire workflow from report to incident to investigation and resolution. Learn more

Companies, universities, and organizations who use RT

Our broad array of services help ensure RT is excellent for you. From installation and training to custom development and ongoing support, we have you covered. Similar services are available for RTIR.

Have questions? Drop us a line at contact@bestpractical.com

That's not all we make! We're always working on other projects. Drop by our labs to see what else we're up to.

Download RT today!

Get the latest release of RT, version 4.2.9, for free. Download it now!

RT 4 Training

We've scheduled our public training sessions for 2014 to help you get the most out of RT

  • Los Angeles, California — November 4 & 5, 2014
  • Boston, Massachusetts — September 9 & 10, 2014
  • Dallas, Texas — May 20 & 21, 2014
  • London, England — March 19 & 20, 2014

Have questions? We have the answers!

Our support plans give you a direct email line to the developers of RT so you can get answers to your RT questions without any hassle.

Learn more today!

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