RT stands out by a huge margin as the best thought out, most easily used and appropriate piece of software for managing high volume...
—Andy Nash, Product Development Manager, Houxou.com
In less than 3 hours I had [RT] up and running and a staff of 25 tech support staff using it to field queries from customers. No training, no mess, no fuss. It just worked.
Best Practical makes software to help you get more done.
RT: Request Tracker is the leading enterprise-grade open source issue tracking system. Every day thousands of organizations use it for bug tracking, help desk ticketing, customer service, workflow processes, change management, and much more. Best of all, it's free to use! Learn more
RT for Incident Response helps your CERT or CSIRT efficiently track computer security incidents. Designed collaboratively with top Incident Response teams, we built RTIR on top of RT to help manage your entire workflow from report to incident to investigation and resolution. Learn more
Our broad array of services help ensure RT is excellent for you. From installation and training to custom development and ongoing support, we have you covered. Similar services are available for RTIR. Please contact us for more information.
Hiveminder is a web-based todo list and task manager to help you get (and stay) organized. Whether you're working alone or on a team, Hiveminder keeps track of what you need to do, helps you focus on what's important Right Now, and lets you assign tasks to anyone with an email address. Basic Hiveminder accounts are free, so sign up today!
We've scheduled the second two-day training session of 2013 to help you get the most out of RT 4.
Amsterdam, Netherlands — March 20 & 21, 2013
- Seattle, Washington — June 19 & 20, 2013
Our Q&A service gives you a direct email line to the developers of RT so you can get answers to your RT questions without any hassle. At $100 USD per month, it's our cheapest service plan.
Get up to speed on RT with the simple how-to instructions and the detailed explanations in RT Essentials from O'Reilly Media.